My Basic Support service is designed to provide affordable and reliable IT help for your home or business. The base rate for an on-site visit is $99, which covers the first hour of service. After that, the rate is $100 per hour for continued on-site support. If the issue can be resolved remotely through my secure RMM (Remote Monitoring and Management) software, the rate is $50 per hour. Basic Support ensures you get the right level of help—whether it’s quick remote troubleshooting or hands-on assistance at your location.